Tickets Purchase Policy
1. The Agreement
Gordon Group Bulgaria 2017 ltd, Company number 204706357, ("Gordon Group Bulgaria 2017 ltd") offers a ticket distribution system (the "Service") to end users. Gordon Group Bulgaria 2017 ltd is the event organiser.
By using the Service to purchase tickets, you accept the event organiser's terms and conditions for ticket purchases. The ticket price and your rights and obligations in relation to Gordon Group Bulgaria 2017 ltd and the event organiser are derived from the currently applicable terms and conditions (the "Terms and Conditions") and the event organiser's terms and conditions.
In the Terms and Conditions, "ticket" refers to the physical or digital proof of the right to a service and/or product from the event organiser, including passes, season cards, vouchers, and gift cards.
2. Conclusion of contract
By purchasing a ticket, you accept the Terms and Conditions. Gordon Group Bulgaria 2017 ltd reserves the right to change the Terms and Conditions without warning. Similarly, Gordon Group Bulgaria 2017 ltd reserves the right to block end-users who, in connection with using the Services, commit breaches of Bulgarian law, the Terms and Conditions, or the event organiser's terms and conditions.
You must be at least 18 years old to purchase tickets via Gordon Group Bulgaria 2017 ltd. You must confirm that you are old enough to buy tickets when you order.
Gordon Group Bulgaria 2017 ltd distributes tickets to lawful events that are not covered by Gordon Group Bulgaria 2017 ltd 's subcontractors' restrictions and for distribution to countries with which it is legal to trade. If the tickets cannot be issued, Gordon Group Bulgaria 2017 ltd will try to return any payments less deductions for the fees/charges applicable at any given time.
As a general rule, no right of cancellation applies to ticket purchases unless the event is cancelled.
3. Limited use
Without special agreement with Gordon Group Bulgaria 2017 ltd, you are assumed not to be operating as a business. You may not, without special agreement, distribute, change, publish, monitor and/or interfere with materials published or distributed by Gordon Group Bulgaria 2017 ltd.
4. Data protection
By using the Services or permitting someone to use the services on your behalf, you consent to Gordon Group Bulgaria 2017 ltd collecting, storing, using, processing and transmitting your personal data to affiliated companies, subcontractors and contractual parties, including the event organiser from which you bought the tickets. Furthermore, you consent to Gordon Group Bulgaria 2017 ltd sending you information about the Services until you actually withdraw your consent to receive such information.
In order to improve your user experience, Gordon Group Bulgaria 2017 ltd may store cookies on your local hard drive. You may choose to deactivate cookies in your web browser.
Gordon Group Bulgaria 2017 ltd processes personal data in accordance with the applicable regulations for processing personal data at any given time and with the aim of processing personal data in accordance with basic privacy protection considerations, including the need for personal integrity, privacy protection, and ensuring personal data is of satisfactory quality.
You may review the information that is registered about you at any given time by contacting Gordon Group Bulgaria 2017 ltd at firstname.lastname@example.org . Demands to correct and/or delete personal data could affect Gordon Group Bulgaria 2017 ltd's ability to deliver Services, including because event organisers often stipulate a requirement that the end-user must be identifiable in order to gain admission to the event. Therefore, Gordon Group Bulgaria 2017 ltd advises against deleting your profile, especially before you have received full settlement from the event organiser. Neither Gordon Group Bulgaria 2017 ltd nor the event organiser will be liable for problems in delivering the Services and/or any services from the event organiser that the deletion or incorrect registration of information may entail.
5. Payment means and security
Gordon Group Bulgaria 2017 ltd accepts various payment means such as VISA and MasterCard. Gordon Group Bulgaria 2017 ltd only uses PCI-certified PSP technologies for payment transactions.
Gordon Group Bulgaria 2017 ltd's website is protected by technologies such as SSL (Secure Socket Layer) technology and PCI-certified Web Application Firewall. Your personal and user data is encrypted to avoid misuse. Until payment is made to the event organiser and Gordon Group Bulgaria 2017 ltd, paid in funds will be held in a trust account separate from Gordon Group Bulgaria 2017 ltd's own funds.
If you choose to use Gordon Group Bulgaria 2017 ltd's recurring contracts solution in which your card information can be stored for later purchases, you accept that your card number can be stored. Your card number is safely stored at our payment processor Borica ( https://www.borica.bg).
6. Gordon Group Bulgaria 2017 ltd's service fees
Gordon Group Bulgaria 2017 ltd enters into an agreement with each individual event organiser concerning coverage of its fees. The fees Gordon Group Bulgaria 2017 ltd charges to the event organiser will thus either be included in the ticket price or stated in the event organiser's terms and conditions for end-users. When refunding ticket purchases, Gordon Group Bulgaria 2017 ltd reserves the right to deduct its fees and cover its refund expenses before the remaining amount is refunded to an end-user.
7. Dispatch and delivery of tickets
Tickets and/or purchase confirmations are normally sent to the registered email address and/or telephone number within one hour of the payment transaction being approved.
You are liable for ensuring that the correct and current contact data are registered. If the ticket is not received within the expected time, please check your spam filter and/or contact Gordon Group Bulgaria 2017 ltd at email@example.com or use other the support channels offered by Gordon Group Bulgaria 2017 ltd (website or telephone).
Demands for refunds must be sent to firstname.lastname@example.org or the event organiser, without unnecessary delay, after you have become aware of the reasons for claiming a refund. Demands for refunds may be based on invalidity or material breaches of the agreement with the event organiser, including fraud or cancellations. Gordon Group Bulgaria 2017 ltd bears no liability for the quality of the event organiser's services. Gordon Group Bulgaria 2017 ltd's entitlement to fees and the coverage of refund expenses will not be refunded from Gordon Group Bulgaria 2017 ltd and must, therefore, be demand as a refund directly from the event organiser.
There may be occasions when a merchant needs to make a refund on a card transaction for purchases made. This should only be done using the card that was used for the original transaction. When providing refunds, merchants are advised not to give a cash or cheque refund as this is a common method used by fraudsters to appropriate cash from the card. An acquirer and terminal supplier will supply information on the correct procedure to use when making a refund. Transactions can only be refunded within 7 days of receiving payment.
9. Your responsibilities
You are responsible for purchasing the correct ticket and the correct number of tickets, registering the correct contact data, paying on time, and safeguarding your tickets, username and password. In the event of any defects in the Services, you have an obligation to complain within a reasonable period of time.
10. Guarantees and liability
Gordon Group Bulgaria 2017 ltd will perform the Services with reasonable proficiency and diligence. Gordon Group Bulgaria 2017 ltd does not guarantee that the product or service from the event organiser will live up to your expectations.
You can only plead liability on the part of Gordon Group Bulgaria 2017 ltd and Gordon Group Bulgaria 2017 ltd's partners, employees, assistants and offices for direct losses caused by wilful or gross negligence. The aforementioned liability is, under any circumstances, limited to the amount Gordon Group Bulgaria 2017 ltd charges for the Services.
11. Dispute resolution
This agreement is governed by Bulgarian law are subject to the exclusive jurisdiction of the Bulgarian Courts. The parties have an obligation to seek to resolve any dispute amicably. End-users may choose to bring the matter before the ordinary courts.